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About Airport Rules and Services

 

LOST PROPERTY

For items lost in the Terminal areas, please contact Terminal Lost Property, operated by ISG Terminal Management. The office is located at the Departures Level (public area), Domestic Information Desk and operates between 08:00 and 23:30 hours.

Please fill in the form below to make a lost item inquiry.

Please keep in mind that you should include all details concerning your lost property (date, time, place lost, item type, color etc) for us to serve you better.

After receiving your inquiry you will be informed in maximum 2 work days.

 

https://www.sabihagokcen.aero/passengers-and-visitors/before-flight/lost-property

 

CHECK-IN

For international flights, it is recommended that you get to the Airport two (2) hours before the scheduled departure time and For domestic flights before one and a half (1,5) hour.

Get your boarding pass; for the International flights, 45 minutes before the scheduled departure time and for the domestic flights, 30 minutes (45 min for THY domestic flights) before the scheduled departure time as the check-in counters will be closed after that time for on-time flight.

According to the IATA regulations; our passengers, before travelling to any destination are solely responsible for obtaining/providing the necessary passport and visa and the relating information required by any country of destination.

For each flight, passport and visa control are run at the check-in counters, and at the pre-boarding points.The aim of such controls are to avoid passengers travelling with; false, inadequate, and invalid documentation.

During domestic flights, for identification checks; our passengers are obliged to carry their ID cards, driving licences or passports.

DEPARTURE FEE

Turkish citizens flying to international destinations have to pay a 50 TL departure tax per head. Turkish citizens; residing abroad (as from the date of departure); or being under the age of 7; or include the staff/ crew of freight/passenger carrying commercial vehicles are exempt from the referred tax (Law No. 5597 dated 8/3/2007).

Departure tax payment point is located at international departures.

There are Mortar Stamp Kiosks in front of E-F check-in counter across passport control area.

VISAS

Visas may be obtained from the Embassy Consular section, the General Consulate or the Consulate of the country of destination.

Visa application documents vary from country to country and even from time to time.

Points to Consider When Applying for a Visa:

 

  • In general visa applications must be made in person.
  • The Passport must be in good condition; it must not be worn out.
    A worn out passport, even issued a visa; always carries the risk of denial of entry to the country of destination. It is recommended, that a worn out passport be renewed. (For details on passport application, please visit: (www.egm.gov.tr ).

 

  • Please make sure, that your passport is valid at least for one year, as from the application date. Though this may vary from country to country, it is advisable, that you have a visa of more than one year.

 

  • It is important, that during the interview, you answer the interviewer’s questions honestly and correctly. The aim of the interview is just to find out whether you qualify or not, for the conditions set by the authorities, as expected from the travelers.

 

  • Apply with full documents. Applying with distorted and false material constitutes an offense against the law.

 

  • Be prepared beforehand, to accept the possibility of a visa denial.
    The interviewer’s positive impression increases your chances for a visa.

 

  • You should submit supporting evidence to convince, that you have the financial means to travel.

 

  • Some countries, besides the visa fees, also collect application fees; it is recommended that you ask for the details from the embassy/consulate concerned.

 

  • As an international rule, you should apply for a visa at your country of permanent residence.

 

A breach of Visa conditions would lead to deportation; or to definite or indefinite ban on entry; or to a penalty payment.

With the coming into force of the Schengen Agreement in 1995, the systematic border controls of the member states have been abolished. These controls are not applied at the borders between the member states, known as the inner borders. They are applied at the borders with non-Schengen states, known as the outer borders.This is done under a unified system of regulations; enacted jointly by the member states, in relation to the third parties (countries). This cooperation includes visa, police and judicial areas.

Countries you can visit with a Schengen visa are Austria, Belgium, Check Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Letonia, Luxemburg, Malta,, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden andThe Netherlands.

A common Schengen visa allows travellers to access the area freely; however the duration of travel is limited by the validity of the visa.

EC Commission is responsible for submitting proposals on Schengen practices .Schengen states use a common database known as SIS or Schengen Information System. This data base provides the Schengen members with a multitude of information, including the names of persons which are denied entry to the member states.
For visa applications for Turkish citizens click.

 

TRAVEL DOCUMENTS

The travellers have to carry their passports and ID cards with them. A person under the age of 16 does not need an individual passport, but can travel by their mother’s or father’s passports.

Make sure that your passport and visa are valid for at least 6 months.

 

DEPARTING PASSENGERS

On the way to Sabiha Gökçen Airport

  • Do not forget your ticket and passport.
  • A baggage weight limit applies for every passenger. You may check with your airline, the weight limit and the excess weight charges, in advance.

 

ARRIVING PASSENGERS

On the way to the Airport

  • Do not forget your ticket and passport.
  • A baggage weight limit applies for every passenger. You may check with your airline, the weight limit and the excess weight charges, in advance.

PETS IN THE CABIN SERVICES

Animal passport

Animal passports have been a legal requirement since 1 October 2004. Anyone wishing to take a dog or cat abroad will need the blue EU document for their four-legged friend. It is valid in all 25 member states of the European Union, and confirms that the animal has been inoculated against rabies. The international certificate of inoculation previously issued will apply for twelve months from issue.

For further information please contact your veterinarian or the Federal Department for Consumer Protection, Nutrition and Agriculture.

General Rules regarding Pets travelling in the cabin

If it does not exceed the permitted limited number of animals that can travel in the cabin, the airline company may take a dog or a cat weighing up to 6 kg (incl. container) per passenger in the cabin.

In the interest of all passengers airline companies accept a limited number of pets in the cabin, and that animals must stay on the floor in their locked container for the duration of the flight.

The size of the lockable container varies between airline companies however the pet can only travel in a lockable container.

Fighting dogs of the following breeds may not be transported by the airline company;

Pitbull Terrier, American Pitbull, American Staffordshire Terrier, Staffordshire Bullterrier, Bullterrier, American Bulldog, Dogo Argentino, Fila Brasiliero, Kangal (Karabash), Kaukasian Owtscharka, Mastiff, Mastino Napoletano.

The transportation-exclusion involves only thoroughbred animals and crossings of these races among each other. However it is adviced that pet owners should contact their airlines for further detail.

 

CIP & LOUNGES

At Istanbul Sabiha Gokcen International Airport there are 3 apron viewing business lounges designed as la-teen style sail.

CIP services are offered to the airlines on a contract basis.

For our guests, light snacks and tasty drinks are available at the CIP lounge where they can relax at a comfortable atmosphere. Fast internet access, computer terminals, newspapers and monthly magazines and TV with major international channels are also available.

 

ISG CIP LOUNGE

ISG CIP Lounge serves to its guests at domestic and international departures air side. CIP services are offered to the airlines and banks on a contract basis.

For our guests, light snacks and tasty drinks are available at the CIP lounge where they can relax at a comfortable atmosphere. Fast internet access, computer terminals, newspapers and monthly magazines and TV with major international channels are also available.

 

LOUNGE ISTANBUL INTERNATIONAL

The 800m2 lounge which is located in the International Departures mezzanine level is capable of holding 146 passengers in a day and offers a menu of hot and cold dishes. There are other amenities available for Turkish Airlines passengers such as masjid, showers and private infant room also available for passengers travelling with their children.

Passengers may enjoy television and music system, daily local and foreign newspapers and magazines. CIP Lounge also includes a billiard hall, library and a business center complete with all necessary technical equipment including Wi-Fi internet.

Lounge Istanbul is accessible to Turkish Airlines’ business class passengers, Elite and Elite Plus card holders.

 

TURKISH AIRLINES LOUNGE

Turkish Airlines exclusive passenger lounge at Sabiha Gökçen Airport next to VIP building is serving to domestic travelling passengers.

In addition to offering a comfortable, elegant and spacious environment to relax in and flavors prepared by Turkish DO&CO, Turkish Airlines Lounge also allows direct entrance into the aircraft.

Situated on a 1290 m2 area at Sabiha Gökçen Airport Domestic Destinations, Turkish Airlines Lounge will be offering service in two different concepts; Business and Elite.

With a capacity of hosting 50 people, our Business Lounge will serve to Business Class and Elite Plus members, and our Elite Lounge, with a capacity of hosting 150 people, will serve to Elite and Classic Plus members.

Turkish Airlines Lounge offers hot/cold food and beverage options, and includes nursing room, children’s playroom, computer room and women’s/men’s prayer rooms.

This exclusive passenger lounge, which has a separate entrance, can also be reached by shuttle services available in Turkish Airlines parking lot, located outside of Sabiha Gökçen Airport other than your own vehicle.

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